Privacy Statement

SMELT Europe is responsible for data processing. In this privacy statement, we explain which personal data we collect and use, and for what purpose. We recommend that you read this carefully. SMELT Europe processes your personal data because you use our services and/or because you provide it to us yourself. We highly value your privacy and ensure that the personal data you share with us is handled with care. In this privacy statement, we are happy to explain how we do this. If you have any questions, we are happy to assist you!

In our processing, we adhere to the requirements set by privacy legislation (General Data Protection Regulation (GDPR)). This means, among other things, that:

we clearly state the purposes for which we process personal data. We do this through this privacy statement;
we limit our collection of personal data to only the personal data necessary for legitimate purposes;
we first ask for your explicit consent to process your personal data in cases where your consent is required;
we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
we respect your right to access, correct, or delete your personal data upon your request.

SMELT Europe processes your personal data for the following purposes:

- To call or email you if this is necessary to perform our services
- To inform you about changes to our services and products
- To process your payment
- SMELT Europe analyzes your behavior on the website to improve the website and tailor the product and service offerings to your preferences.
- SMELT Europe also processes personal data if we are legally obliged to do so, such as data required for our tax declaration.

We use the following data for the purposes mentioned in this privacy statement:

• Name and address details
• Gender
• Phone number
• Email address
• Billing address
• Delivery address(es)
• IP address
• Payment details
• Location data

SMELT Europe never makes decisions based solely on automated processing that could have (significant) consequences for individuals. These are decisions made by computer programs or systems without human intervention (e.g., a SMELT Europe employee).

Personal data must not be retained longer than necessary. The retention period depends on the purpose for which we have received or collected the data and any legal obligations to retain data. If you have any questions about this, you can contact us.

SMELT Europe uses functional, analytical, and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet, or smartphone upon your first visit to this website. SMELT Europe uses cookies with purely technical functionality. These ensure that the website works properly and, for example, remember your preferred settings. These cookies are also used to optimize the website's performance. Additionally, we place cookies that track your browsing behavior so we can offer personalized content and advertisements. During your first visit to our website, we informed you about these cookies and asked for your consent to place them. You can opt out of cookies by configuring your internet browser to no longer store cookies. You can also delete all previously stored information through your browser's settings. For more information, see: https://veiliginternetten.nl/themes/situatie/cookies-wat-zijn-het-en-wat-doe-ik-ermee/

Cookies from third parties are also placed on this website. These include, for example, advertisers and/or social media companies. You can read more about this here in our cookie statement.

This privacy statement does not apply to third-party websites that are linked to our webshop through hyperlinks. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statement of these websites before using them.

We use Google Analytics to track how visitors use our website. We have entered into a data processing agreement with Google to make arrangements about how our data is handled. Additionally, we have not allowed Google to use the obtained Analytics information for other Google services. Finally, we ensure that IP addresses are anonymized.

You have the right to access, correct, or delete your personal data. Additionally, you have the right to withdraw your consent for data processing or object to the processing of your personal data by SMELT Europe. You also have the right to data portability. This means you can submit a request to have the personal data we hold about you sent to you or another organization specified by you in a computer file. You can send a request for access, correction, deletion, data transfer of your personal data, or a request to withdraw your consent or object to the processing of your personal data to info@smelt.eu. To ensure that the request for access has been made by you, we ask you to send a copy of your ID along with your request. In this copy, please black out your photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. We will respond to your request as quickly as possible, within four weeks. SMELT Europe also wants to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

SMELT Europe takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or if there are indications of misuse, please contact our customer service or email us at info@smelt.eu. We use secure connections (Secure Sockets Layer or SSL) to ensure that all information exchanged between you and our website is protected when you enter personal data.

SMELT Europe reserves the right to make changes to this privacy statement. It is therefore advisable to regularly review this privacy statement to stay informed about any changes.

This privacy statement was last updated on 21-01-2024 at 16:00.